FAQ about orders and deliveries

We are happy to hear that! We sell exclusively to business-to-business customers. If you are a business and what to become a customer, complete the registration form. We will get in touch you as soon as possible and provide you with access to our webshop.

No, we do not sell to private individuals, unfortunately. We sell exclusively to business customers (B2B). If you would like to become a customer, complete the registration form. We will get in touch you as soon as possible!

Within the Netherlands and Belgium orders above €500 are free of charge. Delivery costs are charged for orders under that amount (the amount will be displayed during ordering).

If you would like information about delivery costs to other counties contact us at +31 (0)252 340220

 

We deliver on working days, so from Monday to Friday. We deliver your order in the Netherlands and Belgium within 72 hours (two working days). For other countries, we aim to deliver within two to five working days.

We are sorry to hear that! Please contact one of our customer service staff, they will be happy to help. Make sure you have the applicable article numbers and your debtor account number ready. You can send a mail to customerservice@daankromhout.nl or call +31 (0)252 340220. We will provide a suitable solution!

Sometimes, but not all articles in the selection can be ordered individually. The minimum order quantity stated by each article. We do try to consider smaller orders in terms of quantities.

If an article is not in stock, and you would like to know when you will be able to order it, get in touch with us. Call +31 (0)252 340220

We are sorry to hear that! Please contact our customer service staff. You can send a mail to customerservice@daankromhout.nl. State your debtor account number, the article number and please include a photo of the damage. If you’d rather contact us by phone, call +31 (0)252 340220. Make sure you have the details ready. We will provide a suitable solution!

How nice that you want to stop by! B2B customers are always welcome. Contact us in advance to arrange an appointment. Call +31 (0)252 340220 or send an email to customerservice@daankromhout.nl. See you soon!

A mobile showroom is a converted truck. We have 10 mobile showrooms on the road, each containing about 4,000 articles. We use these mobile showrooms (trucks) to visit customers in the Netherlands, Germany and Belgium. Our customer-focused sales representatives will come to you by appointment. That’s what we call service on the spot!

If you have an appointment scheduled with one our sale representative in the showroom, you can place a pre-order. You place this order in combination with the stock readily available. Items that are not in stock will be automatically backordered. Our sales team will coordinate the backorder and ensure for delivery when the articles are back in stock.